We're sorry but it's not our fault: Organizational apologies in ambiguous crisis situations - Bentley - 2018 - Journal of Contingencies and Crisis Management - Wiley Online Library
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How to Apologize to Customers
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Ford Credit (@FordCredit) / Twitter
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How to apologize to your boss when you screw up at work — Quartz at Work
/cdn.vox-cdn.com/uploads/chorus_asset/file/19749739/VRG_Automation_spot_01.0.jpg "Robots aren't taking our jobs — they're becoming our bosses - The Verge")